Rental Policy

Our Policy

The following terms & conditions are hereby attached to your reservation request. This is a legal document governed by the laws of the state of hawaii and should be read carefully.

Lease Rates

Rates and minimum stay requirements may vary. We reserve the right to change any rates quoted prior to issuing a reservation confirmation. Rates are based on occupancy requirements. Additional guests must be approved, and may incur an additional charge.


The State of Hawaii mandates a tax be charged on all transient accommodations. Hawaii State Transient Accommodations Tax is currently 10.25% and The Hawaii State General Excise Tax is 4.166%. Taxes are identified in your reservation confirmation.

On-island Contact

Maui Westside Properties is the property manager and your on-island contact for this rental property – 808-427-3545. Please contact us with any issues or questions while on Maui.


We provide fully furnished accommodations. Telephones, televisions, kitchen utensils, dishes and linens are supplied for you within your rental unit as well as bath amenities. We provide a starter supply of paper goods, cleaning products, soaps and amenities. This may not be enought for your entire stay.


We require a 40% deposit and receipt of all pertinent information on all guests prior to issuing any confirmation. Reservations of 4 nights or less and reservations arriving in under 90 days (120 days during holiday periods) are payable in full at time of booking.

Additional Fees/credit Card Guarantee

All rentals are subject to a one time cleaning fee as outlined in the Reservation Request and a “property protection” insurance policy to protect Maui Westside Properties and its individual property owners from any expenses, damages or lost items from the property during your stay. Maui Westside Properties and guest agree that any expenses for damages, lost items, long distance telephone calls (other than to US mainland or Canada), or additional cleaning needed not covered by the property protection policy will be charged to guests credit card on file. By agreeing to these Terms & Conditions, Cardholder hereby authorizes Maui Westside Properties to make any such credit card charges.


Reservations are confirmed only upon receipt of a 40% deposit and pertinent information on all guests. We will then issue a Reservation Confirmation. We must receive the balance of funds no later than 90 days prior to arrival. (120 days during Holiday Periods).

Minimum Stay

This unit requires a three (3) night minimum stay. Longer minimum stays may be required during Holiday periods. If a rental is taken for less than three (3) nights, the guest(s) will be charged the three (3) night rate, unless prior arrangements have been agreed upon.

No Daily Maid Service

While linens and bath towels are provided, daily maid service is not included in the rental rate. However, daily maid service is available for an additional fee.


Any revisions made after confirmation must be in writing and are subject to owners approval.

Check-in 3:00 PM / Check-out 11:00 AM. Early Check-in or Late Check-out requires prior approval and may incur a fee.

Lost and Found Items

We are not responsible for lost items or items left behind after check out. A $25.00 handling fee, plus postage, will be assessed for all lost & found items that have been recovered and returned to the guest. Neither Manager nor condo owner will be responsible for any lost, stolen or damaged items.

Damage/Loss/Disturbance Policy

The guest understands and agrees that condition, furnishings and amenities will vary in each rental home. All condos are equipped with dishes, cookware, silverware and glasses. Please do not remove any furnishings, equipment or items from the unit, including linens, dishes or other items. Locked areas such as Owner’s personal storage areas are exempt from this agreement and are off limits to Guest. Guest understands that the condo is a privately owned dwelling with the Owner’s furnishings and neither the Manager nor the Owner shall be responsible for providing any additional furnishings or equipment. Guest will be solely liable for any additional costs, charges or expenses resulting from any damage, lost or stolen items or excessive check-out cleaning.

Manager will use its best efforts to ensure that all equipment within the rental condo is in good working order. Neither Manager nor Owner guarantees that any equipment will not break down during your stay. In the event of a breakdown, Manager will use commercially reasonable efforts to remedy the situation as soon as possible after notification of the breakdown. Additionally such a breakdown does not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments for any such mechanical failure.

Any issues Guest may have with unit shall be immediately reported to Manager via phone (808-427-3545) or by email: Manager and Owner shall have a commercially reasonable amount of time to restore rental to acceptable conditions, and that any issues presented to Manager by Guest after check-out cannot be remedied and shall not constitute a breach of this Agreement or give the Guest any right to any refund or rental adjustment. Guest understands there is no guaranty that properties adjacent to the unit and/or resort will be free from disturbances, including but not limited to noise or inconvenience from construction, traffic or other guests or neighbors, and any such disturbance shall not constitute a breach of this Agreement or give Guest the right to any refund or rental adjustment. Manager and Owner are not responsible for any closures, last minute construction or other actions at the complex/resort not under Manager/Owners direct control and any such disturbance shall not constitute a breach of this Agreement or give Guest the right to any refund or rental adjustment. Guest also understands that Hawaii is located in a tropical climate, and that insects, rodents and lizards flourish in this environment. Although Manager will use its best efforts to limit interaction during your stay, Guest understands that any contact by Guest with such a pest/bird/animal within or outside the unit does not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustment.

In the event that a rented premises become uninhabitable prior to the rental period, or in the event of an error in reservation procedure or change in the ownership which precluded occupancy by Guest, the Manager reserves the right to effect appropriate corrective action without loss to Manager. Liability to Owner/Manager is limited to rental monies paid by Guest. Notification of such corrective action will be provided to Guest at the earliest possible time.

Guest understands that in the event a condo becomes uninhabitable the manager reserves the right to relocate Guest to a different property within the Manager’s rental program or that of another program. Commercially reasonable efforts will be made to ensure that the replacement property is reasonably comparable to the original rented property. Manager shall have the sole right to select such replacement property. In such an event the Guest has the option to: (1) accept the replacement property and pay any additional monies that are owed as the case may be or (2) reject the replacement property and receive a refund off all rentals and fees paid for original property. You hereby agree that your choice between these alternatives will be your sole remedy for any and all damages, liability or inconvenience arising out of relocation as defined herein.

Guest understands that they are responsible for all internet activity where applicable and agree that no illegal, pornographic or copyrighted materials may be downloaded. Tenant understands that no refunds will be given for Internet connectivity issues or lack of service.

Guest understands that there are no refunds due to inclement weather including hurricanes and floods. Manager shall not be liable for events that may interfere with your scheduled occupancy including but not limited to Acts of God, acts of government agencies, fire, strikes, terrorism and war.

Trip Cancellation Insurance is available and we strongly suggest you purchase this coverage.


ALL CANCELLATIONS MUST BE IN WRITING. A ninety (90) day notice is required for cancellation. A one hundred twenty(120) day notice is required for Holiday reservations, reservations greater than 14 nights and reservations made 180 days or more prior to arrival. Cancellations made more than ninety (90) days (one hundred twenty [120] days for Holiday reservations, reservations of 14 nights or more and reservations made 180 days or more prior to arrival) will be subject to a $150 cancellation fee plus 3% of reservation total if deposit was made via credit card. Any cancellations made within the ninety/one hundred twenty (90/120) day period will result in forfeiture of any payments made. We will make every effort to re-book the property. Should we be successful in re-booking the property for your reservation period or portion of your reservation period, we will be happy to refund you any pro-rata share of the reservation amount.

Conditions of Rental

  1. The property shall be in the same condition at departure as at check-in, other than normal usage that would be expected for a typical check-out cleaning.
  2. THIS IS A NON-SMOKING PROPERTY and smoking is strictly prohibited in and around the property. Any degree of disregard to this condition is subject to a MINIMUM $500.00 CHARGE FOR DAMAGES.
  3. Guest(s) must immediately notify us of fire or damage to the property.
  4. Guest(s) shall be liable for all acts of family, invitees, employees, and any persons otherwise in the unit or on the property at the request of Guest(s) during the rental period.
  5. Guest(s) agrees to abide by all House Rules of the Property and the Owner.
  6. Guest(s) agrees to cook only in areas designated for cooking. Guest(s) may not sublet or assign this agreement.
  7. Guest(s) shall not bring or allow pets onto the property or in unit.
  8. Any long distance telephone calls made by Guest(s) on unit telephone shall be by use of a calling card or as a collect call. (Except long distance calls within the United States and Canada)
  9. Guest(s) accepts full responsibility associated with the occupancy of the property and agrees to hold Maui Westside Properties and the Owner harmless for any and all accidents, injuries, or death.
  10. Guest(s) shall be responsible to return all keys and inventory upon departure. Lost key charge is $30.00.
  11. Guest(s) shall not permit the use of pool, spa, or ocean by any unsupervised minors. Guest(s) and their invitees shall use the facilities at their own risk. Guest(s) understand that there are certain risks inherent to persons and property located adjacent to the ocean, as well as, pool and spa.
  12. There will be no functions held at the property without our prior written approval. Functions are defined as: weddings, receptions, or parties of over 8 persons.
  13. Guest(s) acknowledge that the Owner would not rent the property unless Guest(s) accept these conditions.


Under no circumstances shall Maui Westside Properties or Owner be responsible for any loss, damage, claim, or injury, whether incurred directly, indirectly, consequently or otherwise in law or equity as a result of rendering services or accommodations as described or substituted and including without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s), or change(s), in the provision of services or accommodations provided herein. Maui Westside Properties reserves the right to rescind any agreement for accommodations. Maui Westside Properties will not be held liable under any circumstances to refund any unused portion of booked accommodations or services.

ACKNOWLEDGEMENT: By use of this page you hereby warrant that you have read, understand, and agree to the above Terms & Conditions, and I/we agree to abide by Owner’s restrictions of use of said property.

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